If you are dissatisfied with your purchase for any reason, Mama Loopty, LLC will accept the return of undamaged merchandise for a full refund, less any original shipping charges. Customers must ensure that the merchandise is packed for return in such a manner as not to incur damage during the shipping process.

 

If the item you have received is damaged in transit or defective, please photograph the item and any damage to the packing materials before discarding them, and contact us at contact@mamaloopty.com. We will gladly offer you an exchange or refund. We do require that you return the defective item to us (we will provide a postage-paid label) in order to receive your credit/exchange.

 

Returns transactions must be initiated within 15 days of receiving your order.

 

We do not accept returns of any autographed books personalized to individuals, unless the book is defective.